Home > Privacy Policy

Privacy Policy

Privacy Policy

We clearly recognize that protection of personal information is vital in regards to the privacy of our customers. Therefore, Shinano Kenshi Co., Ltd. has established the following privacy policy to express our determination in taking the best possible care in handling such information.

  1. We will only collect customers’ personal information in a lawful and fair manner. In case we collect personal information directly from the customer, we will notify the customer of our purpose beforehand and obtain the information only within the limits of the stated purpose.
  2. We will utilize and supply the obtained personal information only within the limits of the stated purpose except for cases otherwise required by pertinent laws and regulations.
  3. We will take proper safety measures, both technical and organizational, against risks concerning personal information, such as illegal access, loss, alteration, and leakage.
  4. Relative to the customer, we will disclose upon request his or her personal information obtained and held by our company and make corrections as necessary.
  5. Relative to our employees, we will strive to further deepen their awareness of the protection of personal information to ensure our company’s safe management of personal information.

Definition of Personal Information

Personal information literally refers to information to identify you as a private individual, covering items such as your name, date of birth, gender, telephone number, e-mail address, occupation, and workplace.

Handling of Personal Information

(Supply of personal information to third parties)

Please note that there are cases where our company, while developing our business activities, may ask you to provide us with your personal information. In such a case, we will collect and utilize your personal information in accordance with our privacy policy and within the limits of the following purposes. Please also note that all personal information we collect and utilize is voluntarily supplied by our customers. When a customer has provided us with personal information, we regard it as he or she having given consent for us to utilize such information in accordance with our privacy policy.

  1. Implementation of our duties necessary to deliver the product(s) ordered by the customer
  2. Provision of information, such as the introduction of new products, which is deemed useful and necessary for the customer.
  3. Inquiries or confirmation calls we make in carrying out product sales.
  4. The supply of product specifications and other product-related information.
  5. Invitation of customers’ opinions, conducted to facilitate our product planning, R&D, product quality improvement, and enhancement of our services.
  6. The provision of product-related support for customers, and repair and other after-sales services for product quality assurance.
  7. Inspection and liaison activities concerning product safety.
  8. Inspection and liaison activities concerning product safety.
  9. Supply of personal information to our subsidiaries, commissioned maintenance service suppliers, or sales agents to the extent necessary for carrying out products sales, product quality assurance, customer support including after-sales services, and product safety-related inspections or liaison activities, as well as responding to various inquiries.

(Supervision of parties to which information is entrusted or supplied)

When entrusting or supplying a customer’s personal information to a third party, we will control and supervise the third party concerned to ensure that it handles and manages such information properly.

(Personal information management)

In order to prevent leakage, loss, or damage of personal information, we will make our best efforts for the safety and protection of such information by appointing a manager responsible for the protection of personal information. We will also exercise proper management of personal information we have received from customers to always keep it accurate and updated.

(Inquiry about alteration or deletion of information content)

When a customer who has provided us with personal information makes an inquiry about the content of his or her personal information, or requests an alteration or deletion of the content, we will promptly and reasonably respond to such request after confirming his or her identity.

Desk for Inquiries about Personal Information Ptotection

(Supply of personal information to third parties)

To make an inquiry about the protection of personal information or our privacy policy, please feel free to contact us at:
For inquiries about our products or services, please contact the dedicated customer desk for each product or service.