Home > Privacy Policy

Privacy Policy

Privacy Policy of Shinano kenshi Group

Shinano Kenshi Group (SKG, composed of Shinano Kenshi Co., Ltd. and its subsidiaries and affiliates) clearly recognizes that protection of Personal Information is vital in order to protect the privacy of our customers. We have established the following Privacy Policy to express our determination to abide by related laws and guidelines and take the best possible care in handling such information.

  1. We only obtain customers' personal information in a lawful and fair manner. In case we collect personal information directly from the customer, we notify the customer of our purpose beforehand and obtain the information only within the limits of the stated purpose.
  2. We use, consign and supply the obtained personal information only within the limits of the stated purpose.
  3. We take proper safety measures, both technical and organizational, against risks concerning Personal Information, such as illegal access, loss, alteration, and leakage.
  4. Upon request of customers, we disclose, rectify, or erase their Personal Information SKG holds as necessary.
  5. We provide our employees with education to deepen their awareness of the protection of Personal Information to ensure safety of personal information in SKG.

1. Definition of Personal Information

Personal Information means information related to a living person which can identify a specific person including a name, date of birth, gender, telephone number, e-mail address and other description which can identify a specific person including information easily referable to other information to identify specific person. The Personal Information we obtain includes Personal Information provided directly by customers, related to the services SKG provides, and obtained through third parties.

2. Purposes to obtain, use, and provide Personal Information

There are cases where SKG obtains Personal Information from customers in our business activities including sales and product assurance. We obtain, use, consign and provide Personal Information only for the following purposes in compliant with the Privacy Policy.

  1. To implement of our duties necessary to deliver products ordered by the customers.
  2. To provide information, such as the introduction of new products, which is deemed useful and necessary for customers.
  3. To inquire of or confirm with customers for necessary information to carry out product sales.
  4. To provide product specifications and other product-related information.
  5. To invite customers' opinions regarding our product planning, R&D, product quality improvement, and customer service enhancement.
  6. To provide customers with product-related support and repair and other after-sales services for product quality assurance.
  7. To conduct inspection and make contact for product safety.
  8. To abide by other related laws and guidelines.

3. Joint use of Personal Information within SKG

There are cases where SKG jointly use obtained Personal Information strictly among the following SKG group companies only to fulfill the purposes provided in Article 2 of this Privacy policy.

  1. Shinano Kenshi Co., Ltd. (Japan)
  2. Dongguan Shinano Motor Co., Ltd. (China)
  3. Hefei Shinano Motor Co., Ltd. (China)
  4. Shinano Kenshi (Hong Kong) Co., Ltd. (Hong Kong and Taiwan)
  5. Shinano Kenshi Trading Co., Ltd. (Thailand)
  6. Shinano Kenshi Corporation (The USA)
  7. Shinano Kenshi, S.A. de C.V. (Mexico)
  8. Shinano Kenshi Europe GmbH (Germany)
  9. Shinano ABV Technologies Private Limited (India)

4. Information obtained in the EU/EEA and customers' rights

SKG signs and abide by SCC (Standard Contractual Clauses) adopted by the European Commission in the case that SKG transfers Personal Information in the EU/EEA. Customers in the EU/EEA have rights to request access, rectification, erasure, and limitation on processing and lodge a complaint to SKG or the supervisory authority (the competent authority).

5. Supervision of third parties SKG consigns or provides with Personal Information

In the case that SKG consigns or provides Personal Information of customers to a third party, SKG control and supervise the third party to ensure it handles and manages such information properly.

6. Personal information management and continual improvement

In order to prevent leakage, loss, or damage of Personal Information, we will make our best efforts for the safety and protection of such information by appointing a manager responsible for the protection of Personal information. We also properly manage Personal Information we obtain from customers to keep it accurate and updated, and improve the process continually.

7. Obtaining Personal Information through Company Website and management of the Personal Information

There are cases where SKG uses cookies and similar technologies and IP addresses to prevent unauthorized access, analyze system failure, survey and make reports of status of use of the Website, and improve information we provide through the Website or e-mails.

You can refuse to receive cookies and web beacons from SKG by blocking the cookie function in your browser. In that case, however, you may not be able to use a part of functions we provide on the Website.

There are cases where SKG Company Website uses Google Analytics provided by Google LLC to grasp its status of use. Terms of Use of Google Analytics and Google Privacy Policy provide how to collect and use accessed information. Please see the following link for Terms of Use of Google Analytics and Google Privacy Policy.

8. Inquiry or request for rectification or erasure of Personal Information

When customers inquire about their Personal Information or request to rectify or erase their Personal Information, we promptly and reasonably respond to such inquiries and requests after confirming their identity.

9. Retention of Personal Information

SKG holds customers' Personal Information during the period necessary to fulfill the purposes provided in article 2.

10. Contact for Personal Information Protection

To make an inquiry about protection of Personal Information or our Privacy Policy, please feel free to e-mail us at:

Shinano Kenshi Co., Ltd.
1078, Kami-maruko, Ueda City, Nagano Prefecture
386-0498, Japan

For inquiries about our products or services, please contact the dedicated customer desk for each product or service.

May 25, 2018
Shinano Kenshi Group